FAQS

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or contact us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the venue’s website where you plan to or have purchased tickets.

If you need to request ADA accommodations for your experience at Maoli, please contact us HERE with the following information as soon as possible:

• PURCHASER EMAIL
• PURCHASER NAME
• SHOW DATE / VENUE
• ORDER #
• # OF TICKETS IN ORDER
• ADA REQUEST DETAILS

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability. Once your request is received, we will go over all available options.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or contact us HERE. We would be happy to assist you!

All Maoli Meet and Greet Experiences must be purchased online. Tickets will go on sale on Wednesday, November 13 at 10am local and will not require a password or code to purchase. After you click ‘Buy Now’ next to your desired date, city and venue, you will be directed to our ticketing partners to make and finalize your order.

The age policy varies by venue, but most shows are open to all ages. Please check your local event venue’s website for more information.

Guests will have the opportunity to select either a Premium Reserved seat or General Admission ticket depending on the venue.

General Admission (GA) are tickets that allow entry to the event with no seats assigned to them. With a general admission ticket, you may be given a specific area to sit or stand in, but you won’t have a specific seat reserved for you. Your Maoli Meet and Greet Experience tickets include early entry to the venue (where available) which allows GA guests to have first access to the venue.

A Premium Reserved ticket is an assigned seat. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order.

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package.

Yes, there is a (8) ticket limit for VIP tickets.

Maoli Meet and Greet Experience purchasers will see ticket delivery options during the purchase process. Ticket delivery methods vary from venue to venue.

More information and further instructions including check-in location and schedule will be emailed to the purchaser, at the email used for purchase, 5-7 days before the event. These details may vary per show depending on the artist and venue schedules.

All merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up then!

Please note we cannot ship merchandise before or after the show.

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

Maoli Meet and Greet Experience tickets do not include parking. Please check your local event venue’s website for more information regarding venue parking.

Bag policies vary from venue to venue. Please check your local event venue’s website for more information on their bag policy.

All Maoli Meet and Greet Experiences are non-refundable. Please refer to our Purchase Policy for more details.